In a web browser, log into My T-Mobile and choose your line on the Accounts page. Not available in the T-Mobile app. Choose Check device unlock status to see if your device is locked or unlocked. If you have an unlocked iPhone, follow these steps to complete the process.
Under the device image, you'll see if your device is eligible to be unlocked. See Device Unlock Policy for a list of eligibility requirements. If you don't have this app, your device is either unlocked or uses one of the newer steps above.
Uswitch's survey into phone unlocking revealed that the time it takes to unlock a phone and the price you should expect to pay is one of the areas where Britons are most confused. That was borne out by the finding that almost one-third of consumers think that unlocking a phone will be instant. In reality, it takes to get your phone unlocked depends on your provider. But you should be mindful that you could be waiting for anything between a few days or up to 30 days for the process to be complete.
How easy it is to unlock your phone largely depends on your network's policy. Here we look at each of the UK major carriers in turn, so you can see where you stand.
That goes for pay as you go phones, as well as those bought on contract from Three. Three does not enforce a time limit. You can unlock your pay monthly phone at any time during your contract. Three phones are already unlocked when you buy them. So you won't need to talk to anyone from Three. Compare Three deals. However, after you've owned the phone for 12 months, it's free.
To unlock your handset, get in touch with Virgin Mobile's customer support team by calling from your Virgin Mobile handset. Alternatively, you ring from any other mobile phone or landline. Compare Virgin Mobile deals. EE will only unlock pay monthly phones after six months. To unlock an EE pay monthly phone you need to ring from your EE phone. If you're out of contract, however, it's free.
Be aware that you can only unlock a pay monthly phone if you've had your contract for 6 months or more. EE will unlock pay as you go or SIM only devices can be straight away, with no time limit.
In which case, there's no charge. Alternatively, use this online form. Compare EE deals. All pay monthly phones bought on O2 from June are sold unlocked. Pay as you go phones sold on O2 are still sold locked to the network. But can be easily unlocked. O2 pay monthly customers are not subject to a time limit and can unlock their phone free of charge at any point in their contract. If you bought an O2 pay monthly or pay as you go phone before June , you're looking at a wait of up to 72 hours to get your handset unlocked by the network.
Prefer not to talk to anyone? You can also unlock via O2's site or through the MyO2 app. Compare O2 deals. All Vodafone pay monthly and pay as you go handsets bought after July will be locked to the network. To be eligible to do so, PAYG customers must have used their phone number with the handset for at least 30 days. Compare Vodafone deals. It does. But Tesco Mobile pay monthly and pay as you go phone customers can unlock their handsets pretty easily.
Pay monthly Tesco Mobile customers can unlock their phone for free. However, depending on the handset a time limit may apply. Essentially, this means that you not be able to unlock phones that were recently released.
Pay as you go Tesco Mobile customers can unlock their phones for no charge, provided they wait 12 months after it was first activated. Tesco Mobile customers usually face a wait of seven working days to receive their unlocking code. However this varies according to the handset.
Note: Sprint has recently merged with T-Mobile and will operate under that brand. As of this writing, the below policy and process are still applicable.
It could be subject to change as a result of the merger. Sprint says that domestic SIM unlock-capable devices launched after will automatically unlock when they become eligible on postpaid accounts. Sprint phones released before this period generally cannot be SIM unlocked. Be prepared to potentially force an over-the-air update to get it unlocked, and you may have to submit to extra validation to ensure your device can be unlocked.
With an account in good standing, you must be an active member of a branch of the United States military and must have overseas deployment papers, if applicable. Family members on the same account are subject to the policy as well. You should look to verify compatibility with your new carrier.
While it bears the T-Mobile branding, the requirements to unlock your phone do vary slightly:. One method of unlocking is through the Device Unlock app, usually found in the Metro by T-Mobile folder of your phone. This can only be done with a select group of phones including the Alcatel A30, LG Aristo, and Samsung J7 Prime — the rest of them can be found on the carrier webpage.
For devices not on the list, such as iPhones, you can contact the Metro customer service line at or visit a local corporate store to request an unlock code. As a result, you may have new requirements compared to the past. A SIM unlock is not possible for a good deal of their phones made before Active military personnel can request an unlock with their deployment papers and an account in good standing.
Moreover, family members on the same account are also eligible for SIM unlocks. Each phone number is allowed up to two unlocked devices during a month period. It remains to be seen what network versatility will be like for Boost Mobile phones going forward.
Past phones from the carrier used the CDMA technology and were restricted to that when unlocking and switching. Those sold before that date can potentially be updated through an over-the-air update, so make sure your device is up to date before contacting UScellular about unlocking.
A specific range of popular phones from Apple and Samsung, whether prepaid or postpaid, are subject to a day lock policy to deter theft and fraud. An account in good standing that meets the above requirements can still request an early unlock. As is usual, deployed military personnel can also get their device unlocked earlier by presenting their deployment papers, as long as their account has no past-due balance. If it sounds like your device might fall under that, you can contact UScellular on from a UScellular device or on another device.
There are, of course, folks who have prepaid and paid-in-full devices. Unlocking these is, for the most part, relatively straightforward.
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